Lucky Elephant determines the Terms and Conditions based on the Privacy Policy stated on the website, which is incorporated into this Agreement by reference.
Thank you for shopping with us! We have ensured the privacy and security of your transactions by using industry standard encryption. Your credit card information and other personal data provided during the order process will be guarded with the highest levels of security and confidentiality in compliance with industry standards. We never store your credit card information in order to ensure that it cannot be compromised.
Lucky Elephant respects the privacy of all internet users. Some of the tools we use (such as Google Analytics/Adwords) use industry-standard cookies but neither Lucky Elephant or any third parties collect personally identifying information without the user’s permission. We don’t sell any of your information to anyone ever. In addition, you can be confident that Lucky Elephant does not sell or exchange email addresses with third parties. We hate spam just as much as you do!
Information provided while placing an order will be handled according to the policy in effect at the time of the order. From time to time, we may change our policies, and any such changes will be reflected in these policy statements. Concerned customers should review these statements for changes when revisiting the site.
Lucky Elephant recognizes the information you provide and handles it in compliance with its privacy policy.
We will contact you using the email address you have entered, and by clicking the agree button, you have “opted-in” to receive these emails.
Without your authorization, we do not share any information with third parties. However, we may disclose them if required to comply with any other lawful procedures.
For system maintenance, we may share your information with another entity that complies with data privacy standards.
While we have taken necessary precautions to ensure that this website is free of viruses and malware, we are not responsible for any loss resulting from the use of this website.
Cookies are used for a better user experience. However, if you prefer not to get cookies, certain portions of our website will not function properly.
By going through this page, you also agree to
(a) provide us with accurate information about yourself;
(b) not harm the property, or privacy of other users; and/or
(c) not harm Lucky Elephant’s reputation and possessions.
The information for all orders placed on our site is encrypted using SSL technology, so your transactions are protected. With SSL in place for both the client and the server, the information sent via the internet will arrive via an SSL-enabled browser, ensuring your information cannot be intercepted. We do not ever store your credit card information on our servers.
We believe in our products and offer a 2-year limited liability warranty against manufacturer defects. If there are any issues with our product during the first 2 years, please contact us for a replacement. We keep many spare parts in stock and can get them shipped out quickly. In exchange for the 2 year warranty, we ask that you pay the shipping to return the defective item, and we will pay the shipping charges for the replacement item.
We understand that time is money, which is why we offer an instant replacement program. If warranty return of a part is required, we will ship the replacement part immediately while the defective part is being returned. We require a credit card number in order to ensure the defective part is returned and to prevent fraud. We may place a hold on your card, but as long as the defective part is returned, there will be no charges to your credit card.
There are occasions when replacement parts will be required past the 2-year warranty period. In these cases, please feel free to contact us for information on individual parts or units. We will work with you to get your system back up and running. In addition to replacement parts, we have like-new parts and systems for sale at discount prices. Contact us for more information.
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*We respect your confidentiality and all information are protected.
